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Ted Steven Anchorage International Airport Rated Third in the US by J.D. Power Study

Aerial images of air cargo aircraft at Ted Stevens Anchorage International Airport. Photo by Rob Stapleton/Alaskafoto

Located on a peninsula that juts out into the Upper Cook Inlet, Ted Stevens Anchorage International Airport was rated the third best airport among “medium” sized airports nationally in the U.S.

Called the  2017 North America Airport Satisfaction Study the J.D. Power study rated six main factors: terminal facilities, airport accessibility, security check, baggage claim, check-in/baggage check, food, beverage and retail. In the order of importance.

Airports were rated on a scale ranked the airport with points with the highest totals for first through third place out of 1000 points.

Anchorage scored 806 points and were bested by Indianapolis International airport 807 for second place, and Sacramento International Airport with 810 points for first place.

Orlando International Airport ranked highest in the “mega” airport category with a satisfaction score of 778. John Wayne Airport in Southern California ranked highest among “large” airports with a score of 796.

J.D. Power indicated in a press release from Sept. 21, 2017 that overall passenger satisfaction with North American airports is high. Other categories for the study included mega, large and medium airports in North America using the same standards.

According to its press release the study is in its 12th year and is based on responses from 34,695 travelers using North American America. Passengers who traveled to at least one domestic airport with both departure and arrival experiences during the last three months.  Only travelers who experienced both arrival and departures for a round-trip experience were used in the study.

Ted Stevens Anchorage International Airport recently added new dining options and retail outlets. Sleeping Lady Lounge recently opened with a 10- foot digital screen, beverage sales and food ordering options as well as window seating and theater type seating.

The lounge is located on the second floor between the “B” and “C” gates above Starbucks. Sleeping Lady Lounge is perfect for watching large cargo aircraft on the “Romeo” ramp out the windows and for taxing to use runway 15-33. Also, passenger jets park at the jetways along the “C” terminal directly below the venue.

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